Terms of Service

Caloramall | Terms & Conditions

Last Updated: October 12, 2026

Welcome to Caloramall!

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

At Caloramall, we are committed to providing a safe, transparent, and enjoyable online shopping experience. Please read these Terms carefully before using our website or placing an order.

By accessing or using our website, you agree to these Terms, subject to any mandatory rights and protections provided by applicable law.

1. General Information

Caloramall is an online store specializing in women's footwear, including comfortable and stylish shoes for autumn, winter, and everyday wear.

Throughout these Terms, "we," "us," and "our" refer to Caloramall. "You" and "your" refer to visitors, customers, and users of our website.

We reserve the right to update these Terms from time to time. Any changes will be published on this page with an updated revision date.

Changes will not retroactively reduce your rights under an existing purchase agreement unless permitted by applicable law.

2. Eligibility & Website Use

By using our website, you confirm that you are legally capable of entering into a purchase agreement or have the necessary consent under applicable law.

You agree to:

• Provide accurate and complete information when placing an order.

• Use our website only for lawful purposes.

• Respect the rights of other customers and third parties.

• Refrain from interfering with the security or operation of our website.

We may restrict access to our services in cases of fraud, misuse, or unlawful activity, subject to applicable law.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, sizing information, colors, and prices.

However, please note:

• Product colors may appear slightly different depending on your screen settings.

• Sizing and fit may vary between styles and manufacturers.

• Product availability may change without notice.

• Minor variations in appearance may occur where accurately disclosed and legally permitted.

We encourage customers to review product descriptions and size guides carefully before purchasing.

If a product does not match its description or fails to meet applicable legal standards, your statutory consumer rights remain unaffected.

4. Pricing & Payments

Product prices are displayed on our website in the currency indicated at checkout.

Before completing your purchase, you will be able to review the applicable product prices, shipping charges, taxes, and total order amount.

We reserve the right to change product prices for future purchases without prior notice.

Price changes will not affect orders that have already been accepted.

Payments are processed through the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Any applicable taxes, duties, or additional charges will be handled in accordance with our Shipping Policy and applicable law.

5. Orders & Order Acceptance

After placing an order, you will receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted.

An order is accepted when we confirm acceptance or dispatch the products, as applicable under local law.

We may decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Suspected fraudulent transactions

• Incorrect or incomplete order information

• Obvious pricing or listing errors, where cancellation is legally permitted

• Delivery restrictions

If we cancel an order after payment has been collected, we will issue the appropriate refund in accordance with applicable law.

6. Shipping & Delivery

We offer shipping to eligible destinations, primarily serving customers in the United States, Canada, the United Kingdom, and European markets.

Our standard shipping terms are:

• Free Standard Shipping: Orders of $49.00 USD or more

• Standard Shipping Fee: $5.99 USD for orders under $49.00 USD

• Estimated Standard Delivery: 7–14 business days after dispatch

Delivery estimates may vary depending on the destination, customs procedures, weather conditions, and shipping carrier operations.

For complete details, please refer to our Shipping Policy.

Nothing in these Terms limits any mandatory legal rights relating to delivery, delayed shipments, or undelivered goods.

7. Returns, Refunds & Exchanges

Your satisfaction is important to us.

We offer a voluntary 30-day return window for eligible products, subject to the conditions outlined in our Return & Refund Policy.

Returned items under our voluntary policy generally must be unworn, unused, and in their original condition.

If you receive a damaged, defective, incorrect, or misdescribed product, please contact our customer support team for assistance.

Your rights under applicable consumer protection laws, including statutory cancellation rights and remedies for nonconforming goods, are not restricted by our voluntary return conditions.

For more information, please review our Return & Refund Policy.

8. Customer Accounts & Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate account information and notify us if you become aware of unauthorized account activity.

We take reasonable measures to protect customer information and handle personal data in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to learn more about how personal information is collected, used, and protected.

9. Intellectual Property

All original content on the Caloramall website, including our branding, text, graphics, photographs, logos, and website design, is owned by Caloramall or used under appropriate authorization, unless otherwise stated.

Such content may be protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, or commercially exploit protected website content without permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

10. Prohibited Activities

You agree not to use our website to:

• Engage in fraudulent or unlawful transactions.

• Upload or transmit malicious software.

• Attempt unauthorized access to our systems.

• Violate intellectual property rights.

• Submit false or misleading information.

• Interfere with the normal operation or security of our website.

We reserve the right to take reasonable action against violations, subject to applicable law.

11. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.

These services may operate under their own terms and privacy policies.

We do not control all third-party websites and are not responsible for their independently operated content or practices.

However, nothing in this section removes any legal responsibility that Caloramall may have for services provided as part of your purchase.

We encourage customers to review relevant third-party terms when appropriate.

12. Website Availability

We aim to keep our website accessible, accurate, and secure.

However, temporary interruptions may occur due to maintenance, technical difficulties, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted access to the website at all times.

Where legally permitted, we are not responsible for temporary service interruptions outside our reasonable control.

This provision does not exclude liability that cannot lawfully be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Caloramall will not be liable for indirect or consequential losses arising from use of our website where such losses were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Death or personal injury caused by negligence, where applicable

• Breach of mandatory consumer protection obligations

• Any other liability that cannot legally be excluded or limited

Your statutory rights regarding products, payments, delivery, refunds, and other consumer protections remain unaffected.

14. Governing Law & Consumer Rights

These Terms are intended to operate in accordance with applicable laws.

Where permitted by law, contractual matters may be governed by the laws of Québec, Canada.

However, this provision does not deprive consumers in the United States, Canada, the United Kingdom, the European Union, or other jurisdictions of mandatory protections available under the laws applicable to their purchases.

Nothing in these Terms requires a consumer to waive mandatory rights relating to dispute resolution or access to legally available courts.

15. Changes to These Terms

We may update these Terms to reflect changes in our business operations, services, or legal requirements.

The latest version will be available on this page, together with its revision date.

Changes will generally apply from the date of publication and will not affect previously accepted orders where doing so would violate applicable law.

We encourage customers to review these Terms periodically.

16. Contact Information

If you have questions about these Terms, your order, or our services, please contact us.

Caloramall Customer Support

Email: rilehameister4682@outlook.com

Phone: +1 416-618-9420

Address: 7383 9e Av, Montréal, QC H2A 3B9, Canada

We are committed to providing helpful customer service and a positive shopping experience.

Thank you for choosing Caloramall. We appreciate your trust and look forward to serving you!