Shipping policy
Shipping Policy
Caloramall | Shipping & Delivery Information
Last Updated: October 12, 2026
At Caloramall, we believe shopping for your favorite autumn and winter footwear should be simple, comfortable, and worry-free.
We are committed to providing clear shipping information, reliable delivery services, and helpful customer support so you can shop with confidence.
Please review our shipping policy below before placing your order.
1. Shipping Rates & Free Shipping
We offer straightforward shipping rates to make your shopping experience as convenient as possible.
| Order Total | Shipping Fee |
|---|---|
| $49.00 USD or more | FREE Standard Shipping |
| Under $49.00 USD | $5.99 USD |
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Free standard shipping applies to eligible orders with a merchandise subtotal of $49.00 USD or more, after discounts and before taxes and shipping fees.
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Standard shipping costs $5.99 USD for orders below $49.00 USD.
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Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Enjoy FREE Standard Shipping on orders of $49 or more!
2. Estimated Delivery Time
We understand how important it is to receive your new shoes on time.
Standard Shipping: 7–14 Business Days
Delivery estimates begin once your order has been shipped and are not guaranteed arrival dates.
Business days generally exclude weekends and public holidays.
Actual delivery times may vary depending on your location, local delivery services, customs procedures, weather conditions, and other circumstances beyond our reasonable control.
3. Order Processing
Once your order is placed, our team will begin preparing it for shipment.
You will receive an order confirmation email at the email address provided during checkout.
When your order has been dispatched, we will send you a shipping confirmation email with tracking information, where tracking is available.
Order processing time is separate from the estimated shipping time.
If your order requires additional processing or an item becomes unavailable, we will contact you with further information.
4. Shipping Destinations
Caloramall primarily serves customers in the United States, Canada, the United Kingdom, and European markets.
Shipping availability may vary by country or region.
Please enter your delivery address at checkout to confirm whether shipping is available to your location.
We reserve the right to restrict shipping to certain destinations where delivery services are unavailable or subject to limitations.
5. Order Tracking
We want you to feel informed throughout the delivery process.
Once your order ships, you will receive a shipping confirmation email containing tracking details, where available.
Please allow some time for the carrier to update tracking information after your package has been dispatched.
If you have difficulty tracking your order, please contact our customer support team for assistance.
6. Shipping Delays
Although we work to ensure timely deliveries, occasional delays may occur due to:
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Severe weather conditions
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Public holidays or seasonal shipping volumes
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Customs inspections and clearance procedures
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Carrier disruptions or transportation issues
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Incorrect or incomplete delivery information
If your order is delayed, please contact us so we can help investigate its status.
Please note: Estimated delivery times are not guaranteed. Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.
7. Customs Duties & Import Taxes
For international orders, customs duties, import taxes, or other government charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in our listed product prices or standard shipping fees and may be payable by the recipient.
Any applicable charges are determined by the relevant customs authorities.
We recommend reviewing your local import requirements before placing an international order.
This section does not affect any mandatory legal obligations regarding the disclosure or payment of taxes, duties, or other charges.
8. Incorrect or Incomplete Shipping Addresses
Please carefully review your shipping information before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible at:
We will do our best to assist with address corrections before shipment.
Once an order has been dispatched, changes may not be possible.
If a package cannot be delivered because of an incorrect or incomplete address, please contact us. Any applicable reshipping charges will be assessed according to the circumstances and applicable law.
9. Lost, Missing, or Damaged Packages
Your satisfaction and peace of mind are important to us.
If your package is lost, arrives damaged, or is marked as delivered but cannot be located, please contact our support team.
To help us investigate, please provide:
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Your order number
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The email address used to place your order
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A brief description of the issue
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Photos of the damaged item or packaging, if applicable
We will review the situation and work with the shipping carrier when necessary.
Where required by applicable consumer protection laws, we will provide an appropriate remedy, including a replacement or refund.
Your statutory consumer rights remain unaffected.
10. Multiple Shipments
In some cases, items from the same order may be shipped separately.
If your order is divided into multiple shipments, the packages may arrive on different dates.
Where available, separate tracking information will be provided for each shipment.
There will be no additional standard shipping charge solely because we choose to split your order into multiple packages.
11. Contact Us
If you have any questions about shipping, delivery, or your order, our customer support team is here to help.
Caloramall Customer Support
Email: rilehameister4682@outlook.com
Phone: +1 416-618-9420
Address: 7383 9e Av, Montréal, QC H2A 3B9, Canada
We appreciate your trust in Caloramall and look forward to helping you find comfortable, stylish footwear for the colder seasons.
Thank you for shopping with Caloramall!