Refund policy

Return & Refund Policy

Caloramall | Easy Returns & Refunds

Last Updated: October 12, 2026

At Caloramall, your comfort and satisfaction are important to us.

We want you to feel confident when shopping for your favorite autumn and winter footwear. If your purchase isn't quite right, we're here to help make the return process as simple and straightforward as possible.

Please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return window for eligible items.

You may request a return within 30 calendar days of receiving your order.

To qualify for a return under our voluntary return policy:

Items must be unworn, unused, and in their original condition.
Shoes must be returned with their original packaging, including the shoe box where provided.
All original tags and accessories must be included, where applicable.
Proof of purchase or an order number is required.

We recommend trying on your shoes indoors on a clean surface to ensure the correct fit.

Please note: These conditions apply to our voluntary return policy and do not limit your statutory rights regarding faulty, damaged, misdescribed, or otherwise nonconforming products.

2. How to Request a Return

If you would like to return an item, please follow these simple steps:

Step 1: Contact Us

Email our customer support team at:

rilehameister4682@outlook.com

Please include your order number, the item you wish to return, and a brief description of your request.

Step 2: Receive Return Instructions

Our team will review your request and provide the appropriate return instructions and return address.

Step 3: Send Your Return

Carefully package your item and ship it according to the instructions provided.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Important: Please contact us before sending a return. Our customer service address is not necessarily our designated return facility.

This process does not restrict any legally valid method of exercising your statutory cancellation or consumer rights.

3. Return Shipping Costs

For returns requested because of a change of mind, personal preference, or an incorrect size selection, customers are generally responsible for return shipping costs under our voluntary return policy.

If you receive an incorrect, defective, damaged, or misdescribed item, Caloramall will cover reasonable return shipping costs where applicable.

Any return shipping arrangements and charges will be explained before you send your item back.

Where applicable law requires us to cover return costs or provide a different remedy, those legal requirements will take precedence.

4. Refunds

Once your returned item has been received, we will inspect it and notify you of the refund status.

For approved returns under our voluntary policy, refunds will generally be processed within 5–10 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method unless otherwise agreed or required by law.

Please note:

Your bank or payment provider may require additional time to display the refund.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.
Refunds for eligible statutory cancellations or faulty products will include any shipping charges required to be refunded by law.
We will not deduct fees that are prohibited by applicable consumer protection laws.

For customers exercising statutory cancellation rights, refunds will be processed within the legally required timeframe, including any applicable rules regarding proof of return shipment.

5. Damaged, Defective, or Incorrect Items

We carefully prepare orders and want every customer to receive the correct products in good condition.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at:

rilehameister4682@outlook.com

Please provide your order number, a description of the problem, and photographs if available.

Our team will review the issue and arrange an appropriate solution, which may include:

A replacement item
A refund
Another remedy available under applicable law

You will not be required to pay return shipping costs where the law requires us to cover them.

Nothing in this policy limits your legal rights concerning faulty or nonconforming goods.

6. Exchanges

If you ordered the wrong size or would prefer a different style, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may return an eligible item under this policy and place a new order.

Any price differences or applicable shipping charges will be explained before an exchange is arranged.

Your statutory rights remain unaffected.

7. Non-Returnable Items

Under our voluntary return policy, we generally cannot accept:

Shoes that have been worn outdoors or show signs of use
Items damaged through improper use or handling
Items missing essential original components
Products specifically identified as non-returnable before purchase, where permitted by law

Sale or discounted items are not automatically excluded from returns unless a lawful exception has been clearly disclosed.

These restrictions do not override statutory cancellation rights or rights relating to faulty, damaged, or nonconforming goods.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been dispatched.

If your order has already shipped, cancellation or return options will depend on the delivery status, this policy, and applicable consumer protection laws.

Any statutory right to cancel an online purchase remains unaffected.

9. International Returns & Consumer Rights

Caloramall serves customers in the United States, Canada, the United Kingdom, and European markets.

Consumer protection laws may differ depending on your country or region.

For eligible online purchases in the United Kingdom and European Union, consumers generally have a statutory 14-day right to cancel after receiving their goods, subject to applicable exceptions.

Where this right applies:

You may notify us of your decision to cancel within the statutory cancellation period.
You generally have a further 14 days to return the goods after notifying us.
We will refund eligible payments, including standard outbound delivery charges where required by law.
Refunds will be made within the legally required timeframe.
Any lawful deduction for diminished value will be assessed in accordance with applicable consumer law.